Account Manager

LINDAR is looking for an experienced and motivated account manager to join our sales team to manage our existing clients in our fast-paced manufacturing business. As an Account Manager, you will be responsible for supporting sales, building, and maintaining long-term relationships with key accounts, identifying new opportunities, and ensuring excellent customer experiences.

Summary:

As an Account Manager, you will contribute to the growth and success of our business by fostering and growing customer relationships.

Responsibilities:

• Consistently live LINDAR’s core values of Integrity, Initiative, Relationships and Teamwork.
• Support the execution of account plans and strategies to achieve sales goals and objectives.
• Maintain regular contact with key decision-makers and influencers within assigned accounts.
• Oversee the onboarding of new customers, CRM maintenance, and Customer Portal management.
• Support internal and external sales representatives by answering questions, coordinating quotes, managing changes to product pricing, design requests, tracking progress of projects internally, etc.
• Coordinate with internal teams and the customer (sales, engineering, production, and customer service) to ensure timely delivery and quality of products and services.
• Actively participate in sales meetings and report relevant and requested information including forecasts, account performance, customer activity/feedback, and market trends.
• Facilitate communication and/or meetings with customers to review project status.
• Escalate customer issues or complaints and coordinate and communicate resolution.
• Direct, coordinate and serve as the liaison between the customer and our internal team to clarify and reinforce customer expectations, and track and communicate progress of new projects.
• Use CRM and Project Management software to organize and maintain a tracking mechanism to ensure timely response to requests (drawings, quoting, samples, prototypes, and production)
• Provide miscellaneous project and administrative support for sales representatives (reporting, price adjustments, forecasts, customer portal management, etc.)
• Minimal travel as required to support and meet the needs of our customers.
• Perform other responsibilities as assigned.

• • Requirements:
    • 3+ years of experience in account management, sales, or business development, preferably in the manufacturing industry.
    • Strong leadership, communication, and interpersonal skills, with the ability to influence and negotiate with customers and internal stakeholders.
    • Strong problem-solving skills with ability to think critically and resourcefully.
    • Ability to work well under pressure and handle multiple projects simultaneously.
    • Excellent time management, organization, and prioritization skills with the ability to manage multiple priorities and meet deadlines.
    • Excellent communication, presentation, and negotiation skills.
    • Results driven self-starter with a sense of urgency.
    • Strong technical knowledge and understanding of manufacturing processes and products preferred.
    • Ability to work independently and as part of a team.
    • Proficient in Microsoft Office and CRM software.

• • Professional, clean and organized office environment.
  • Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
  • Ability to sit at a computer terminal for an extended period of time.

The successful candidate will receive a competitive salary and will be eligible to participate in a comprehensive benefits package.

• • 401 (k) with company match
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Referral program
  • Retirement plan
  • Vision insurance