IT Manager

The IT Manager is responsible for managing, maintaining and growing the company’s IT infrastructure, including hardware, software and networks.  This role ensures system reliability, security, and performance while providing technical support for the company’s ERP system, production equipment, CRM , VOIP, and other essential software.

• Manage and maintain all the infrastructure technology of the company including servers, networks and company hardware.
• Install, maintain, provide technical support, and train end-users on hardware and software.
• Provide high quality customer service to our internal and external customers.

• Manage and support enterprise software, including the ERP system, HRIS, CRM and other business-critical software applications.

• Administer, configure, support, and maintain enterprise systems and applications such as backup appliances, operating systems, email, phone systems, Active Directory, Remote Desktop, DNS, DHCP, VOIP, etc.
• Assist with determining project scope, identifying needs, researching and choosing solutions, engaging stakeholders, creating timelines, tracking dependencies, and providing stakeholder training/education.
• Monitor system performance and troubleshoot issues to minimize downtime

• Implement and maintain cybersecurity measures, including firewalls and endpoint protection
• Manage data backups, disaster recovery planning, and system documentation
• Ensure compliance with IT policies and industry best practices
• Other responsibilities as the business requires.

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 3+ years of experience in systems administration, IT support, or business system management
• 3+ years of experience with ERP systems and database management
• Experience supporting IT in a manufacturing environment preferred.
• Experience with Microsoft 365, Active Directory, and cybersecurity best practices

• Familiar with TCP/IP network fundamentals
• Excellent organizational skills, attention to detail and time management (including the ability to meet deadlines)
• Strong interpersonal skills and excellent communication skills

• Previous experience managing technology projects
• Experience with networking, virtualization, Windows Server, and cloud technologies
• Strong troubleshooting and problem-solving skills
• Ability to manage and prioritize multiple projects and work independently
• Experience with DELMIAWorks ERP preferred

The successful candidate will receive a competitive salary and will be eligible to participate in a comprehensive benefits package.

• 401 (k) with company match
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance